About iTeam

iTeam is transforming the way information technology (IT) and audio/video (A/V) installation services are packaged, sold and delivered through a new approach called Service-as-a-Product™ (SaaP™).

iTeam, Inc., a private company, is the industry's leading provider of Service-as-a-Product™ (SaaP™). iTeam has transformed the complex, multi-step process of service sales and delivery into well-defined, packaged products. iTeam's unique iPlatform™ makes this "service-to-product" transformation possible. And, iPlatform optimizes the connection of buyers to technicians with specific pre-engineered services for the most commonly purchased technologies, while managing unparalleled quality, price and customer satisfaction.

With SaaP™, leading technology sellers like you are now offering, selling, and together with iTeam, delivering these packaged installation services to your end-user customers - making buying services as easy as purchasing products. With quality of delivery and customer satisfaction as our primary objectives, we provide you with distinct, affordable, high margin service packages; the tools to sell them (assessing, selecting, quoting, sales support); and the means to deliver them (field technicians).

Every service engagement is managed by an iTeam Service Advisor (SA). Our SAs leverage the unique iPlatform, which is electronically linked to our network of more than 13,000 certified technicians in the United States and Canada to deliver these services on behalf of our clients. Our network of field techs has completed more than 750,000 projects across North America with some of the highest quality ratings in the industry.

Led by an experienced leadership team, iTeam is dedicated to the success of our partners' services initiatives.

iTeam At-A-Glance

Founded: 2004
Headquartered: Westford, MA USA
 
Mission: To transform installation services sales and delivery into well-defined products that can be easily purchased by end-user customers from their favorite technology provider.
 
Management: Bill Kazman, President & CEO
Paul Gilmartin, Vice President Marketing & Sales
Scott Masson, Director Development
 
Ownership: Private
 
Technology: iPlatform - the industry's leading Internet platform for selling and delivering information technology and audio/video installation services.
 
Distribution Strategy:       Channels - technology resellers, retailers, integrators and OEMs