Innovative Approach, Nationwide, Proven Results
iTeam Inc., is a privately held, industry leading contingent workforce solutions provider specializing in the nationwide delivery of on-demand, catalog-based information technology (IT), audio/video (A/V) and networking/VoIP on-premise installation and support services. We employ an innovative approach that has been shown to deliver a 10x-20x better performance result than traditional service delivery models.
Our approach has been utilized by thousands of businesses for single and multi-location, large and small deployment projects such as an ongoing store open/close/move for a 5,000+ location weight loss center, PC refresh for a 1,400 location retailer, VoIP deployment at 650 retail locations, digital signage rollout to 720 bank branches, ongoing multi-location nationwide server lifecycle management project for leading telecommunications company, and many more.
A field workforce of 4,000+ iTeam Technicians are an experienced team of talent that performs the day-in and day-out work across our customer base throughout North America. Our rigorous vetting standards and onboarding process, in combination with our ongoing closed-loop quality management, support our focus on optimizing the customer experience.
iTeam’s proprietary iPlatform software supports every aspect of our solutions. It enables our Service Advisors to seamlessly manage the on-premise delivery process including: the Service Catalog, configurable fulfillment processes, event scheduling, SOW/work order creation, tech assignment/dispatch/management, exception management, client communications, and reporting.