Mission

iTeam will lead the way to the future of contingent workforce management for technology services, enriching enterprises in the US and Canada with the highest quality and most predictable cost in serving members of their extended enterprise. Through our commitment to constant innovation, we aim to exceed expectations and be rewarded by our customers’ success. We will meet challenging goals by engaging the talent and passion of people, who believe there is always a better way.

Innovative Approach, Nationwide, Proven Results

iTeam Inc., is a privately held, industry leading contingent workforce solutions provider specializing in the nationwide delivery of on-demand, catalog-based information technology (IT), audio/video (A/V) and networking/VoIP on-premise installation and support services.  We employ an innovative approach that has been shown to deliver a 10x-20x better performance result than traditional service delivery models. 

Our approach has been utilized by thousands of businesses for single and multi-location, large and small deployment projects such as an ongoing store open/close/move for a 5,000+ location weight loss center, PC refresh for a 1,400 location retailer, VoIP deployment at 650 retail locations, digital signage rollout to 720 bank branches, ongoing multi-location nationwide server lifecycle management project for leading telecommunications company, and many more.

Our 2,600+ member Inner Circle Technicians are an experienced team of talent that performs the day-in and day-out work across our customer base throughout North America.  Our rigorous vetting standards and onboarding process, in combination with our ongoing closed-loop quality management, support our focus on optimizing the customer experience.

iTeam’s proprietary iPlatform software supports every aspect of our solutions.  It enables our Service Advisors to seamlessly manage the on-premise delivery process including: the Service Catalog, configurable fulfillment processes, event scheduling, SOW/work order creation, tech assignment/dispatch/management, exception management, client communications, and reporting.

Fast Facts

Founded: 2004
Headquartered:  Westford, MA
Ownership:
 
Private
 
Distribution Strategy: iTeam’s contingent workforce solutions are available nationwide in the US and Canada through leading IT, A/V, and Networking/VoIP distributors, solution providers and original equipment manufacturers (OEMs).
Technology: iPlatform – iTeam’s proprietary Internet software platform that enables our contingent workforce solution delivery and the 10x-20x performance advantages that can be realized over traditional service delivery approaches.