About iTeam |
iTeam Difference |
Services |
Case Examples |
- Reseller Case
- Retailer Case
- OEM Case
Service Delivery |
Contact Us

The iTeam Difference

Everything from our Service-as-a-Product (SaaP) model, to our industry leading Customer Satisfaction rating, to our iPlatformtm makes us stand out in the industry.

We put our value where your money is

We go-to-market in partnership with leading technology product sellers. We opt for proven, long-term relationships with you, our information technology (IT) and audio/video (A/V) reseller, retailer and OEM customers, based on jointly developed value-added services strategies. Drawing from our extensive experience, we develop and deliver installation services that are right for your end-user customer's budget and technology requirements. With iTeam's Service-as-a-Product, you can sell and deliver these installation services for over 80% of the products that your end-user customers purchase, including;

PCs & Notebooks

Servers, Storage & Power

Networking

VoIP Telephone Systems

Software

Flat Panels

Projectors & Screens

Surveillance

iTeam invests in your success through our Launch Accelerator and Sales Accelerator programs. We implement your services strategy in our patented iPlatform™. Most importantly, as new information, communications and entertainment technologies arrive in the market, and your needs and those of your end-user customers change over time, iTeam will be there with the installation services you need to stay ahead of the market.

We make IT and A/V service and sales easy

iTeam enables Service-as-a-Product (SaaP) for IT and A/V installation, transforming the complex, multi-step process of service sales and delivery into well-defined products that can be easily purchased by end-user customers from you. Our iPlatform achieves the service-to-product transformation by optimizing the connection of service buyers to technicians with specific pre-engineered installation services, while managing unparalleled quality, price, and customer satisfaction. With the iPlatform, iTeam provides you with selling tools, pre-sales support and broad scope service delivery capabilities. We take what has been to date a complex, high-touch set of activities (assessment, quoting, work order creation, project management, and field technicians) and automate them, elevating from the norm of local, low volume, "high friction" service sales and fulfillment to nationwide, high volume, streamlined efficiency. Now, your end-user customers can easily purchase turnkey service installations from you, their trusted product channel, and experience quality installations by expert technicians.

We have skilled and certified Service Advisors and Field Technicians

All aspects of our business - from the capabilities of our platform to the services we provide - are aligned to meet your unique needs and those of your end-user customers. Every service engagement is managed by a dedicated iTeam Service Advisor (SA). And, our Service Advisors work with your end-user customers on your behalf, using our patented iProcesstm to ensure that every customer gets a superior end-to-end delivery experience every time. After a purchase, our Service Advisor establishes direct contact with the customer to offer personalized attention and to manage the service event - all-the-while keeping you, our partner, fully informed. Our Service Advisors draw from a pool of over 13,000 field technicians across the US and Canada. Each field engineer is carefully selected and matched to your individual customer's needs based on the tech's skills, certifications, location, and track record of successful delivery. Our Service Advisors and technicians have earned a variety of certifications, such as:

CEDIA Installer Level 1
CEDIA Advanced EST Certifications
CompTIA A+ Technician
CompTIA Network + Technician
CompTIA Server + Technician
Cisco Certified Network Technician (CCENT)
Microsoft Certified Desktop Support Technician (MCDST)
Microsoft Certified System Administrator (MCSA)
Microsoft Certified Systems Engineer (MCSE)
Microsoft Certified Application Specialist (MCAS)

We realize that this level of service might seem a little unconventional, but why should your customers get anything less than personalized, one-on-one attention when it comes to their technology service needs? Relationships are key to business success, and in our view, superior customer experiences build strong relationships for you with your end-user customers.

Why Partner with iTeam?

As an information technology and audio/video seller, you increasingly see the need to provide installation services, because it may be the essential ingredient that you need to off-set competition and bolster profits. You are an expert at running a product-oriented business, and also want to efficiently and cost-effectively deliver value-added services to your end-user customers without having to manage its complexity. So what can iTeam do for you?

Quickly get you selling services - iTeam Service-as-a-Product approach and proven launch program will enable you to start selling high margin services quickly.

Serve all your installation needs - iTeam has pre-engineered packaged fixed price service products for more IT and A/V technologies than any other vendor on the market.

Don't compete with you - iTeam sells through resellers, retailers and OEMs, which means that we never directly compete with you. If we discover additional service needs, we funnel them back to you.

Maintain that personal touch - iTeam assigns a professional Service Advisor to every service engagement and the SA's primary role is to make sure that the service is done right the first time and that your customer is totally satisfied with the results.

Reduce your sales costs, increase win rate - iTeam is the only company that provides you with pre-sales tools and support, web selling tools and in-store merchandising and selling materials that help you respond to your customers needs quickly and accurately, resulting in lower sales costs and a higher win rate.

Highly rated by customers - iTeam is consistently rated as "excellent" by the end-user customers we have served.

Install everywhere - iTeam has nationwide coverage across the U.S., and the major population centers in Canada.

iTeam is the only company you need to grow your business with installation services.

iTeam Services

Companies We Serve