The "secret sauce" at the foundation of iTeam's business is its unique iPlatform.

iTeam's Service-as-a-Product™, is an Internet platform that manages the flow of pre-engineered installation service transactions with end-to-end automation from needs assessment through a final customer satisfaction survey. The iPlatform takes what to date has been a complex, high-touch set of activities (assessment, quoting, work order creation, project management, and onsite field engineering) and automates them, elevating this activity from the norm of a local, low volume, "high friction" sales and fulfillment to nationwide, high volume, streamlined efficiency.

Connecting Buyers with Technicians through Packaged Services

The iPlatform covers the full extent of the service experience, combining packaged services, service selling tools (on-line service selector, quoting) and service delivery (statement of work generation, scheduling, work order creation, service checklist, know-how) with business processes, communication, and people into a comprehensive - Service-as-a-Product™. The iPlatform is hosted on one of the largest, most reliable and most secure Internet compute cloud in the world.

iTeam creates a unique instance of the iPlatform for each reseller, retailer or OEM. At their option, they access their instance of the iPlatform on-line to facilitate service selling (select services, identify pre-requisites required to complete the service delivery, submit quote requests, generate quotes), send orders, and monitor the progress of each service event while in progress. The buyer accesses the iPlatform on-line (at the option of the reseller, retailer or OEM) to identify, buy and schedule services, and to provide service location and contact information prior to service delivery. iTeam uses the iPlatform to create packaged services, create and respond to quote requests, and deliver services (collect technology environment information from buyers prior to service delivery, create and communicate statements of work with service buyers and channel member, create service work orders, post work orders to select technicians, confirm delivery schedule), to survey buyers after service is completed, and to invoice the resellers, retailers or OEMs. The iPlatform is EDI enabled, so it can automatically exchange information with reseller, retailer and OEMs systems.

Manage Quality and Customer Satisfaction

iTeam's comprehensive portfolio of transaction facilitation tools for both the product channels on the demand side and the technicians on the supply side accelerate sales and ensure consistent quality and profitability.

Integrated business processes support the Service Advisor in managing the total pre- and post-sale customer experience with high quality. Direct integration with major service providers offers a nationwide footprint utilizing the iTeam delivery methodology and standards umbrella. An ever-growing knowledge base in combination with trained Service Advisors delivers an enterprise service experience to all businesses and consumers.

Simply stated, the iPlatform is the most powerful Service-as-a-Product™ platform in the industry today.