William Kazman, Founder & CEO
With over two decades of entrepreneurial leadership experience, Bill Kazman founded iTeam in 2004 with the vision to transform the delivery of technology services. With his invention of Service-as-a-Product™, iTeam's customers are leaving behind their inferior to passable service events for a consistent, repeatable, nationwide and on demand, high quality customer experience. Service-as-a-Product and its underlying iPlatform have been the secret sauce behind tens of thousands of successful installations for leading companies throughout North America. Prior to starting iTeam, Bill was Entrepreneur-in-Residence at Staples, co-founder of regional IT outsourcing company (Ekaru), founder and CEO of a VC-backed e-health software company (Global Telemedix). Bill has a Bachelor of Science, Electrical Engineering from Massachusetts Institute of Technology in Cambridge, Massachusetts.
George D’Errico, Chief Revenue Officer
An accomplished business, sales, and management executive with more than 20 years of experience working in the IT industry. A forward thinking leader that embraces change, focuses on innovation, and business execution. Recognized for effective decisions positively impacting revenue, customer entanglement, and shareholder value. Experience includes working for rapidly growing publicly traded and venture capital backed privately held companies. Prior to joining iTeam George held partner development and revenue generation leaderships positions at WorkMarket, OnForce and PC Connection.
Paul Gilmartin, Vice President, Marketing
With a wealth of experience in new account sales, branding, product marketing and corporate communications for global high technology software, hardware and services companies, Paul leads strategic sales, marketing strategy, brand and communications at iTeam. Prior to joining iTeam, Paul was Vice President of Marketing at Aras Corporation, where he led all aspects of marketing for the product lifecycle management software and services company; VP Marketing, VP Product Management, VP Consumer Industry Group: MatrixOne Inc.; and Director Channels Marketing, Digital. Paul has a B.A. from St. Francis College in Brooklyn, New York.
Virginia Gallant, Director of Operations
Ginni has over 18 years of experience as a project manager and systems analyst in complex corporate IT environments including Liberty Mutual, Preferred Capital, and MFS. In her role at iTeam, she has overseen thousands of technology installation work orders through the iTeam Services-as-a-Product approach with on-time delivery and outstanding customer satisfaction. She is a meticulous operational guru with a passion for excellence and customer empathy that pervades her team of Service Advisors.
Matthew Gallant, Director of Product Development
Matt has over 28 years of IT consulting, architecture, design, project management, and hands-on engineering experience (MCP, CCNA). Among his significant accomplishments in the U.S. Airforce were managing the worldwide healthcare data network for the United States Airforce, lead engineer on a $4B electronic patient records system oversight project, project manager for $2.5M distance education project, and PC/LAN administrator for a 3000+ node enterprise network. At iTeam, he has been instrumental in productizing the service methodology that is at the heart of our successful Service-as-a-Product approach. His team of Customer Support Engineers handle the pre-implementation design, script development, and testing for larger projects, as well as ongoing Tier 2 and 3 field tech support and process optimization.
Scott Masson, Director of Software Development
With 20 years of experience in project management, process optimization and software development, Scott leads the design and development of iTeam’s iPlatform. The iPlaform optimizes the service experience for iTeam’s customers, providing real-time management and tracking of every engagement. Prior to joining iTeam in 2005 Scott worked with online start-ups Salesnet.com, Careercity.com, and Businesstown.com. Scott holds a B.A. from Keene State College, M.A. from Rhode Island College, and MBA from Bryant University.
Pete Cannone, Board Member and Advisor to the CEO
With two decades of leadership and sales experience, Pete is a Senior Executive with wide-ranging skills and a proven track record of driving the achievement of operational, financial and revenue expansion objectives within large and middle market growth companies, venture backed, publicly-held, and global organizations. Pete has outstanding leadership, communication and interpersonal skills necessary to establish rapport with all levels of internal and external stakeholders. Pete served as the top executive officer of OnForce with ultimate responsibility for product development, operations, sales, and marketing, and prior to that as SVP of Sales and Operations at PC Connection. Pete earned a B.A. in Economics from the University of Massachusetts Amherst, and an M.B.A. from Rensselaer Polytechnic Institute.
George Lauro, Advisor to the CEO
George has 25 years of experience as a technology entrepreneur, operating executive, and venture capitalist. He was Managing Director/Partner at Wasserstein Perella and was Managing Director at Techfarm Ventures in Silicon Valley. He was head of Wasserstein’s West Coast tech investing, opened and managed Wasserstein’s office in Palo Alto. He led and syndicated 18 private equity financing rounds and PE control deals, raised over $100M equity financing for portfolio companies and completed M&A transactions exceeding $1B in combined value. He has been a member of the board of directors of 5 public and 13 private companies and has served as Interim CEO. Earlier in his career, Mr. Lauro was Director of Rapid Commercialization at IBM headquarters where he led a team that launched new businesses based on advanced technology from IBM Watson Research labs. He began his career designing inertial guidance systems at MIT/Draper Lab and Astronautics Corp. He holds 23 patents in inertial guidance GPS and RF devices.
Jack Littman-Quinn, Advisor to the CEO
With over 30 years of experience, Mr. Littman-Quinn is a seasoned entrepreneur with an exemplary record of leading companies through various stages of growth and development. His "balanced approach" between strategy and tactics results in refined strategic thinking and defined implementation plans. Focusing on the needs of emerging businesses, MarketBurst, LLC is Littman-Quinn’s latest entrepreneurial venture, specializing in the areas of sales, marketing, business development, general management, and fund raising. Prior to founding MarketBurst, Littman-Quinn’s other entrepreneurial ventures included: OneCore Financial Network (President & CEO), PCs Compleat (President & COO), and Microamerica (Senior VP). In addition to the above operating roles, Mr. Littman-Quinn serves as a director and advisor to numerous emerging growth companies. In 1994 and 1995, he was named a finalist in the Retail/Distribution category of the "Entrepreneur of the Year Award" sponsored by Inc. Magazine, Ernst & Young, and Merrill Lynch. He holds both a BA and Masters Degree from Boston College.