What is Service-as-a-Product or SaaP?

Wouldn't life be easier if people could buy services as easily as they buy products? Well, they can now because of iTeam's unique approach called Service-as-a-Product (SaaP).

For the first time, as a reseller, retailer or OEM, you have access to packaged services, tools and support that enable you to sell and deliver installation services as easily as every other product in your portfolio.

Service-as-a-Product or SaaP, invented by iTeam, transforms the complex, multi-step process of service sales and delivery into well-defined products, which can be easily purchased by your end-user customers on your e-commerce website or from your salespeople, and delivered by iTeam nationwide.

And, it's iTeam's unique iPlatform™ that makes this transformation to SaaP possible. iPlatform streamlines the service sale and optimizes the connection of customers to technicians with on-line selling tools and specific pre-engineered installation services for the most commonly purchased technologies, while managing unparalleled quality, price and customer satisfaction.

Every iTeam service is designed, packaged and priced as a product. Each service has a fixed price, a defined set of specifications, consistent quality, and efficient delivery and a customer satisfaction guarantee. With this approach customers know the cost of the service, what's included, and when they can expect to get it - before they make the purchase.

As a channel partner with Service-as-a-Product, you can now offer your customers an economical, high quality, reliable service that gets their newly purchased IT and A/V hardware and software up and running quickly, benefitting both them and you.

Better service, better value and long-term customer relationships are what you get when you power your service sales through SaaP.