Every service engagement is managed by an iTeam Service Advisor who draws from their team of over 13,000 highly qualified field technicians.
iTeam's Service Advisors (SA) are senior information technology (IT) and audio/visual (A/V) service professionals with years of installation service management experience. SAs create the service work orders, and with their installation and project management skills they know the right techs to match to every service situation. They map each of your end-user customer's needs to the tech's skills, certifications, location, and track record of successful delivery. Our technicians have undergone independent background checks, have taken voluntary drug tests, are quality rated on every engagement, and have earned a variety of audio/visual and information technology certifications, such as:
- CEDIA Installer Level 1
- CEDIA Advanced EST Certifications
- CompTIA A+ Technician
- CompTIA Network + Technician
- CompTIA Server + Technician
- Cisco Certified Network Technician (CCENT)
- Microsoft Certified Desktop Support Technician (MCDST)
- Microsoft Certified System Administrator (MCSA)
- Microsoft Certified Systems Engineer (MCSE)
- Microsoft Certified Application Specialist (MCAS)